These GTC regulate the relationship between the parties to the Service Contract, where one party is DNA ERA s.r.o., business ID 51860830, with its registered office at Karadžičova 8/A, 821 08 Bratislava, registered in the Commercial Register of the District Court Bratislava I, Insert No. 131120/B, email: info@dnaera.com, as the Provider (hereinafter referred to as the “Provider” or “DNA ERA”) and the other is the Client (hereinafter referred to as the “Client”). Further information about the Provider can be found at www.dnaera.com/en/ in the “About us” section.
Service means the genetic predisposition testing service offered by the Provider at www.dnaera.com/en/.
Price means the remuneration for the provision of the Service.
Client means the person ordering the service or the person whose DNA is the subject of the testing.
Laboratory means the person or persons processing DNA samples for the purpose of obtaining genetic information.
The legal relationship between the Provider and the Client not expressly regulated by these GTC shall be governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as well as related regulations.
By placing an order, the Client confirms that they have read these GTC, in the version valid and effective at the moment of submitting the order. The Client will receive a copy of the GTC attached to the order confirmation sent to the email address provided. When a DNA sample kit is registered by a person other than the Client of the service, a contract may be concluded in favour of the third party. By registering, the person agrees to be bound by the contract.
The Client is aware that by ordering the services that are commercially offered by the Provider, they do not acquire any rights to use the registered trademarks, trade names, company logos, or patents of the Provider or other companies, unless otherwise agreed in a specific contract in a particular case.
The Client will receive an invoice containing the basic details of the contract attached to the order confirmation sent to the email address provided. The Client agrees to this.
The Service consists of the following components:
The Client’s interpreted genetic information shall be accessible via up-to-date versions of major web browsers (in particular Google Chrome, Safari, Mozilla Firefox). It is the Client’s responsibility to update their web browser. In the event they fail to do so, the Provider accepts no liability for the non-functionality of the display. The inability to access this information due to technical problems on the Client’s side, as long as this information has been correctly uploaded to the Provider’s website, does not give the Client the right to withdraw from the contract.
The test Kit may degrade over time. The Client is obliged to use the Service within 18 months of purchase. If the Kit is delivered to the Provider more than 18 months after the purchase of the Service, the Provider is not liable for the incorrect interpretation of the analysis results or the inability to perform the analysis due to the degradation of the Kit.
If the Client does not properly complete the registration on the website in the “Registration” section and sends/returns the Kit to the Provider, the Provider will be unable to link the delivered Kit to the Client, meaning it will be unable to evaluate the sample. The Kit is irretrievably degraded by this procedure. In this case, the Client may request a new Kit, but must pay the additional costs (in particular the price of the Kit, administrative costs, postage) incurred by the Provider.
In exceptional cases, the laboratory may not be able to process the returned sample.
The laboratory may not be able to process the returned saliva sample if the Client does not provide a sufficient sample volume or otherwise does not follow the instructions provided. In this case, the Provider is unable to provide the Service and the Client is not entitled to a refund.
The Client should not change their health behaviour solely on the basis of the information resulting from the Service.
By agreeing to the GTC, the Client acknowledges that before modifying their behaviour based on the information from the Service, it is necessary to discuss this information with their doctor. For most diseases, the known genes are only responsible for a small portion of the risk. There may be other unknown genes, environmental influences, or lifestyle choices of the Client that also affect health risks.
If the data indicates that the Client does not carry an increased risk, it does not mean that the Client is protected from the disease, and conversely, if the Client has an increased risk, it does not mean that the Client is certain to get the disease. In either case, it is advisable to discuss the information from the Service with a doctor.
Genetic research is not conclusive.
Although DNA ERA analyses 700,000 polymorphisms in DNA, it evaluates only a fraction of those sites that have been scientifically demonstrated to carry various predispositions and health risks. The Client acknowledges that scientific research is advancing and the research to date may prove incomplete or inaccurate in the future. The Provider may supplement, modify, or erase the results of the analysis over time, in light of the current state of scientific knowledge.
DNA ERA is not a health care provider.
The Client acknowledges that DNA ERA is not a health care provider and the Service is to be used for informational purposes only. The Service is not to be used for diagnostic purposes and is not a substitute for a professional medical examination. The Client should always seek medical advice if they have questions about their diagnosis, treatment, medication, prevention, or other issues related to their health.
Entering into a Service Contract.
The premise of entering into the Contract is the placement of the offered Service on the website by the Provider. The Service Contract arises when the Client sends an order and the Provider accepts the order. The Provider shall immediately confirm this acceptance to the Client by sending information to the email provided. However, this confirmation shall not affect the formation of the Contract. The Client will also find the current version of the GTC in the information emailed. The resulting Contract (including the agreed price) may only be amended or cancelled by agreement between the parties, or in the manner defined in these GTC or applicable legal regulations.
The concluded Contract shall be archived by the Provider for at least five years after its conclusion, but no longer than the period defined by the relevant legislation, for the purpose of its successful execution, and it shall not be accessible to third parties who are not involved. Information on the various technical steps leading to the conclusion of the Contract is apparent from these Terms and Conditions, where this process is clearly described. The client has the opportunity to verify and, if necessary, correct the order before submitting it. These GTC are available on the individual portals of the Provider, thus enabling their archiving and reproduction by the Client.
The cost of using remote means of communication (telephone, internet, etc.) for the execution of the order is in the regular amount, dependent on the tariff of the telecommunication services used by the Client.
The Client agrees that the Provider shall commence the provision of the Service as soon as the Client has paid the full price for the Service ordered. By expressing this consent, the Client loses the right to withdraw from the Contract if the service is provided in full.
With the Service Contract, the Provider undertakes to provide the Client with the Service which is the subject of the Contract and the Client undertakes to pay the Provider the Price.
All prices are contractual. The Provider’s website always displays the current and valid Prices. Prices are final, including all taxes, fees, and costs.
The Provider will provide the Service to the Client for the Price in effect at the time of ordering. The Client shall have the opportunity to view the total Price before placing an Order. This Price shall be stated in the Order and in the message confirming receipt of the Order for the goods (DNA test and DNA analysis service). The Client has the opportunity to be informed of the period for which the offer or Price remains valid before placing the Order.
The Client acknowledges that there may be cases when the contract between the Provider and the Client is not concluded, especially if the Client orders services at a Price published in error caused by an issue in the Provider’s internal information system. In such a case, the Provider shall inform the Client of such a fact.
The Provider reserves the right to withdraw from the Service Contract if there has been misuse of Personal Data, misuse of payment cards, etc., or due to the intervention of an administrative or judicial authority. Such withdrawal cancels the Service Contract from the outset.
The Provider accepts the following payment methods:
The Provider only sends the Kit after the full amount has been paid.
The Client’s billing details cannot be changed retrospectively after the order has been placed.
The Provider provides or arranges the following methods of delivery for the Kit:
The Provider shall send the sampling Kit to the Client within 5 working days of receiving the Payment in full. In the event of force majeure or failure of the information system, DNA ERA shall not be liable for any delay in delivery of the Kit.
Upon receipt of the Kit, the Client is obliged to follow the Provider’s instructions and the instructions attached.
The Provider undertakes to make the document containing the interpreted genetic data available to the Client within 10 weeks of receiving the Client’s properly sampled Kit, in the manner defined by the Service Description section above.
The Client agrees that the Provider shall commence the provision of the Service as soon as the Client has paid the full price for the Service ordered. Unless otherwise specified in these GTC, by expressing this consent, the Client forfeits the right to withdraw from the Contract pursuant to Section 7 of Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or the Provision of Services under a Distance Contract or a Contract Concluded Outside the Provider’s Premises and on Amendments and Additions to Certain Acts, if the Service will be provided to the Client in full.
The Client has the right to withdraw from the concluded Service Contract without giving any reason if, within 14 calendar days from the date of conclusion of the Service Contract, the Client sends a notice of withdrawal and the unused Kit with complete documentation, undamaged, clean, preferably including the original packaging, in the condition and value in which it was received, to the Provider. In such a case, the money paid for the provision of the Service will be refunded to the client within 14 days of receiving the cancellation notice and returning the unused Kit. The Client may send the withdrawal from the Contract to the address of the Provider’s registered office, or to the Provider’s email address indicated in the header. If the withdrawal is submitted electronically, the Kit must also be returned to the Provider via postal delivery within the same 14-day period. The Withdrawal Form can be found in Appendix A to these Terms and Conditions.
The Client’s right to withdraw from the concluded Contract shall cease in the following circumstances:
The rights and obligations of the contracting parties regarding the rights addressing defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of the Civil Code), as well as the provisions of Act No. 259/2007 Coll. on Consumer Protection and on Amendments to the Act of the Slovak National Council No. 372/1990 Coll. on Misdemeanours, as amended, and the Act on Consumer Protection for the Distance Selling of Goods.
The Provider shall be liable to the Client for the fact that the Kit shall be free from defects upon receipt. However, this does not apply to defects that do not affect the functionality of the Kit in any way.
The Client is obliged to notify the Provider of obvious damage and defects in the Kit without undue delay, as soon as the Client detects them using due diligence. The Client is obliged to notify the Provider of hidden damage to the Kit without undue delay, as soon as the Client detects it using due diligence, but before the Kit is sent for DNA analysis at the latest.
The Client shall assert the rights arising from defective performance at the Provider’s registered office or place of business. The Client may also notify the Provider of damage to the Kit by sending an email to the email address above, in which (i) the Client describes the defect in detail, (ii) gives the order number (or other identification), (iii) gives their contact details, and attaches (iv) evidence proving the damage to the Kit (e.g. photographs). The Provider shall respond to the complaint no later than thirty (30) days after notification of the complaint.
The further rights and obligations of the parties relating to the Provider’s liability for damage may be governed by the Provider’s Return Policy in Appendix B of these GTC.
In the event of damage, the Client shall have the right to request the Provider to send a replacement undamaged Kit free of charge, or a reasonable discount, or to withdraw from the Service Contract.
In the matter of the protection and processing of the Client’s Personal Data by DNA ERA, this Privacy Policy shall apply.
In the event of dissatisfaction with our handling of complaints or returning a damaged Kit, you as a consumer have the right to an alternative (out-of-court) dispute resolution method based on the Act on Consumer Protection for Distance Selling and Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and on Amendments and Additions to Certain Acts (hereinafter referred to as the “ADR Act”). You may submit your application in the manner specified under Section 12 of the ADR Act. You can use the form, a sample of which is also available on the website of the relevant ministry and of each ADR entity, for submitting the application.
The current list of ADR entities can be found here. As a consumer, you have the right to choose which of the listed ADR entities to enlist.
The address for electronic submissions to the Slovak Trade Inspection is ars@soi.sk. The online dispute resolution platform found at http://ec.europa.eu/consumers/odr can be used to resolve disputes arising from a purchase contract between a seller and a buyer
The European Consumer Centre Slovakia, with its registered office at Mlynské nivy 44/A 827 15, Bratislava 212 Slovak Republic Tel.: +421 905 528 477 email: ECCNET-SK@ec.europa.eu is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
The Provider recommends that the Client first contact DNA ERA to resolve the situation before proceeding to out-of-court dispute resolution.
These General Terms and Conditions are valid and effective from 21.03.2025. The Provider reserves the right to amend the GTC without prior notice.
The purpose of DNA tests from DNA ERA is not the provision of healthcare. The information provided by DNA ERA is solely of an informational and educational nature, intended for personal development and the support of a healthy lifestyle, and in no case does it replace professional medical examination or advice. Before any diagnostic, preventive, therapeutic, or other medical decision or procedure, it is necessary to consult a doctor or another qualified healthcare professional.
